Refund policy
**IMPORTANT NOTICE OF POTENTIAL DELAY** Due to the ongoing outbreak of the Coronavirus 2019 (COVID-19) which was declared a pandemic by the World Health Organization, and as the situation continues to evolve, Blvck Lemons remains fully committed to pursuing the completion of all orders in a safe, diligent and reasonable manner under the current circumstances. This hereby notice is to inform of the potential delays beyond our control (ie factory production delays, factory shipping delays, factory closures, customs delays at the border, etc) around the globe that may impact the time it takes for purchased products to reach customers. Blvck Lemons reserves all rights it may have under our contract and applicable law to protect its legal and commercial interests, including without limitation the right to seek an extension of time on order completions. Please keep records you deem appropriate to confirm any extensions. We assure you that we are constantly evaluating all options in order to minimize the impact of such delays on any and all orders. Your cooperation in minimizing these impacts are appreciated as we continue to work together through this unprecedented event. Thank you.
SALES- ALL SALES ARE FINAL! NO RETURNS UNLESS ITEM IS RECEIVED DEFECTIVE ( You must submit a claim for a defective item within 7 days of the original purchase date and receiving your item(s) to initiate the exchange process) If not submitted your order is fully processed and exchange is voided.
Customers are responsible for inputting proper shipping information and for providing proper contact information (ie: if customer inputs incorrect shipping address, customer is responsible for the lost item). Blvck Lemons is not responsible for refunding or replacing any lost items due to customer error.
Once items are dropped off to any carrier (USPS, UPS, FEDEX, etc) Blvck Lemons is not responsible for replacing or refunding lost or damaged items caused by the carrier.
LOST OR STOLEN PACKAGES: Unfortunately we cannot issue a refund, store credit or replacement for lost or stolen packages. Please reach out to USPS or DHL to file a claim using your tracking # or waybill #.
PREORDER means they are not in stock and are made to order. Once the preorder window closes, the factory is sent the orders and production begins. This can take anywhere from 60 to 90 days to ship to customers (any delays or faster completion will be communicated if needed).
SN: If Shopify notifies us of suspicious activities; i.e multiple returns, fraudulent activity, etc. WE HAVE THE RIGHT TO CANCEL OR REFUND ORDERS. We also have the right to refund or cancel ANY order based on our own company discretion.